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Customer Care

Returns and Refunds

Return Policy

You can return any item purchased on Armani Online Store within 14 days of the delivery date. Here’s how:

return process image

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our
  4. Fill out 3 copies of the Returns Proforma Invoice that came with your parcel: tick the items you are shipping back, state the total value of the returned items in the "Total value of items shipped back” field, sign in the "Sign Here" field in the bottom left (the signature must be original on all copies). Put the 3 copies in a transparent envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. If you need an additional copy of the returns proforma invoice, please and we will provide you with a new one.
  5. Contact UPS by phone (03457 877 877) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

There is a specific procedure in place for returning perfumes: please contact Customer Care for instructions. Perfumes that have been opened or used cannot be returned.

For further information on the conditions for exercising your right to return, please see the Legal Area.


 

Exchanges

SERVICE TEMPORARILY UNAVAILABLE

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .

Return in store

You can bring items purchased at Armani Online Store to a store within 14 days and our store team will take care of shipping your package back to our warehouse on your behalf.

Please follow the steps listed below:

  • Make sure the items are in the original condition, all tags and packaging included
  • Put the items into the original box (or another sturdy box) and bring them to one of our stores, along with the delivery note and the return label, both included in the original package
  • If you paid Cash on Delivery, please remember to bring your bank details (account holder name, SWIFT and IBAN).

The courier will collect your package from the store within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following stores:

Refunds

We usually accept returns within 3 business days of their arrival at our logistics centre. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated in the Return Form. You will see the refund in your account within 10 business days of the Return Confirmation email. Please ensure your bank account is registered in the same country that the order was placed.

Pay Later/Slice it: refunds are processed by Klarna usually within 5 working days upon acceptance of the returned goods at our warehouse. In exceptional cases it may take up to 14 days.
For more information visit klarna.com.

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