1. Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met, except when products are returned via delivery to an Armani store:
a) we invite you to correctly fill in and submit either the online Return Form* or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof, or, whenever you have selected the “Pick up in store” option, from the date you picked up your order at the point of sale;
b) the products have not been used, worn, washed or modified and, in any case, compliant with the requirements detailed in the section on Compliance Checks below;
c) the identification tag is still attached to the products with the disposable seal;
d) the products are returned in their original packaging;
e) the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel, or, whenever you choose to return the products by going to an Armani store, they must be handed over to a sales assistant within fourteen (14) days of the date they were received;
f) the products should not be damaged.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by www.armani.com in the online Return Form, you will not have to take care of the return shipping costs upfront, which are at your expense. In this case, www.armani.com will pay the return shipping costs for you and will deduct from your refund the cost of return postage. However, if you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement. Whenever you decide to return the products by going to an Armani store, without thus waiting for the carrier to arrive to your home, you will not have to incur any expense and it will not be necessary to fill out the online Return Form. You will merely need to deliver the products in their original packaging to the sales assistant, with the pre-stamped adhesive label, and the letter summarising the order within fourteen (14) days of receiving the products. The Sales assistant will arrange to fill out the return form and place the products in the packaging, applying the pre-stamped adhesive label so as to allow them to be shipped to the Vendor. The sales assistant shall merely remove the products and insert them into the packaging, and will not check that the products comply with the terms and conditions indicated in the Sales Conditions. Delivery to the sales assistant is not equivalent to acceptance of the return by the Vendor, who will check that the return complies with the terms indicated in the Sales Conditions as soon as the products are received at its warehouses, and will arrange to inform you via email if your return is accepted.
You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated at letters a) and e) above. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to:
(a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
(b) products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
(c) products which are made to your specifications or clearly personalized; or
(d) products which have become inseparably mixed with other items after delivery.
2. Compliance Checks
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
- you have not returned any packaging which is an integral part of a product (such as a dust bag).
3. Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal, Cash on Delivery), the Vendor will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within:
(a) where we collect the products from you through our approved courier, fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products; or
(b) when you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
- purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
- payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form*; the time needed for refunding depends on the information you provided in your order; normally refunds take place within fourteen (14) calendar days. Should you decide to return the purchased products by delivering them to an Armani store, you must bring your IBAN number with you and provide it to the sales assistant, because they will insert it into your contact details and may process the refund to your bank account.
6. Identification Tag
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
7. Items returned because they are damaged, defective or incorrect
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor's approved courier (as indicated on the Return Form), or by refunding your return postage costs). This right is additional to your statutory right to cancel.
You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) calendar days of receipt, if a product becomes faulty after the fourteen (14) calendar days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
a. you should notify us in writing as soon as practicable and in any event within fourteen (14) calendar days, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed;
c. the identification tag should still be attached to the products with the disposable seal;
d. the products should be returned, complete and unused, with their original packaging (the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to the Vendor within fourteen (14) calendar days following notification to the Vendor of the damaged or defective product or of the Vendor's error;
f. the products should not have been used, worn, washed or damaged;
The Vendor will examine all products returned as damaged or defective and will notify you of your refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserves the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
The Vendor will refund the price of the products in accordance with the applicable time frame. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:
a. delay caused by Credit Card/Debit Card companies refund policies;
b. payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
c. payment made by cash on delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.
As advised by the Vendor, returned products may be shipped by the package delivery company UPS, using the pre-printed label enclosed in the package in which the products were shipped. If you use UPS, the Vendor will be paying the shipping costs and track the package at any time. Please contact UPS (or visit their site: www.ups.com) to organise pick-up. If you decide to use a different shipping courier than the one provided by www.armani.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.
*Download and complete the paper return form (PDF) to exercise your right to return.