Legal area / Accessibility
1. Accessibility statement
Welcome, this is the accessibility statement for organisation Gruppo Armani
This accessibility statement concerns the service www.armani.com and it has been drafted / updated on 22.10.2026. The service is governed by the Act on the Provision of Digital Services, which requires public online services to be accessible.
This statement is based on an assessment by an external expert organisation.
Accessibility status of the digital service
Partially compliant with accessibility requirements.
Non-accessible content
4. The website is not yet fully compliant
Perceivable: Alternative text is not meaningful and decorative images have alternative text
Inaccessible content and its deficiencies
Some images have alternative text that does not adequately describe their content or function to visually impaired people who use screen readers, or alternative text is provided for images that may be purely decorative.
Accessibility criteria that are not met
· 1.1.1 Non-text content
Perceivable: Multiple modals are present within the pages
Inaccessible content and its deficiencies
On some pages, multiple elements are improperly identified as modal dialogs.
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: User interface components have an aria-labelledby attribute referring to a missing element
Inaccessible content and its deficiencies
On the Store locator page there are buttons with an aria-labelledby attribute that refers to elements not present on the page.
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: Dialogs and sidebars without accessible name
Inaccessible content and its deficiencies
Some dialogs and sidebars have no accessible name.
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: The order of headings is not correct
Inaccessible content and its deficiencies
On some pages the hierarchical order of heading levels is incorrect, or text that functions as headings is not tagged with the correct semantics, or headings are missing. In the virtual assistant chat, the title of the chat panel is not tagged with the correct heading semantics.
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: Hidden content still exposed to assistive technologies
Inaccessible content and its deficiencies
On the Store locator page, some elements are hidden only visually but are still exposed to the screen readers used by visually impaired people. This creates a difference between the content shown on screen and the content available to these users.
Accessibility criteria that are not met
· 1.3.2 Meaningful sequence
Perceivable: User interface components status is identified using color
Inaccessible content and its deficiencies
On the Store locator page, the focus state of the buttons that mark store locations on the map is indicated only by a change in the buttons fill color.
Accessibility criteria that are not met
· 1.4.1 Use of colour
Perceivable: Not enough color contrast between text and its background
Inaccessible content and its deficiencie
In some places the contrast between text and background is inadequate, which may make reading difficult.
Accessibility criteria that are not met
· 1.4.3 Contrast (minimum)
Perceivable: Resizing visually rendered content up to 200 percent causes the text, image, or controls to be clipped, truncated, obscured, or not resized
Inaccessible content and its deficiencies
On some pages and in some sidebars, enlarging text to 200% may cause overlap with neighboring content, or text may be truncated or obscured. This also applies to the virtual assistant chat.
Accessibility criteria that are not met
· 1.4.4 Resize text
Perceivable: Content reflow is not working properly
Inaccessible content and its deficiencies
On some pages, content reflow is not handled optimally, and zooming the page to 400% may cause product names in product cards and sidebar headings to be truncated. The fixed positioning of some elements within the pages may reduce the space available for displaying the main page content, or obscure it entirely. This also applies to the virtual assistant chat
2. Armani.com accessibility statement
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: The order of headings is not correct
Inaccessible content and its deficiencies
On some pages the hierarchical order of heading levels is incorrect, or text that functions as headings is not tagged with the correct semantics, or headings are missing. In the virtual assistant chat, the title of the chat panel is not tagged with the correct heading semantics.
Accessibility criteria that are not met
· 1.3.1 Info and relationships
Perceivable: Hidden content still exposed to assistive technologies
Inaccessible content and its deficiencies
On the Store locator page, some elements are hidden only visually but are still exposed to the screen readers used by visually impaired people. This creates a difference between the content shown on screen and the content available to these users.
Accessibility criteria that are not met
· 1.3.2 Meaningful sequence
Perceivable: User interface components status is identified using color
Inaccessible content and its deficiencies
On the Store locator page, the focus state of the buttons that mark store locations on the map is indicated only by a change in the buttons fill color.
Accessibility criteria that are not met
· 1.4.1 Use of colour
Perceivable: Not enough color contrast between text and its background
Inaccessible content and its deficiencies
In some places the contrast between text and background is inadequate, which may make reading difficult.
Accessibility criteria that are not met
· 1.4.3 Contrast (minimum)
Perceivable: Resizing visually rendered content up to 200 percent causes the text, image, or controls to be clipped, truncated, obscured, or not resized
Inaccessible content and its deficiencies
On some pages and in some sidebars, enlarging text to 200% may cause overlap with neighboring content, or text may be truncated or obscured. This also applies to the virtual assistant chat.
Accessibility criteria that are not met
· 1.4.4 Resize text
Perceivable: Content reflow is not working properly
Inaccessible content and its deficiencies
On some pages, content reflow is not handled optimally, and zooming the page to 400% may cause product names in product cards and sidebar headings to be truncated. The fixed positioning of some elements within the pages may reduce the space available for displaying the main page content, or obscure it entirely. This also applies to the virtual assistant chat.
Accessibility criteria that are not met
· 1.4.10 Reflow
Perceivable: The visual presentation of user interface components and their state have insufficient color contrast ratio
Inaccessible content and its deficiencies
Some user interface components (for example, buttons and links) have insufficient contrast with adjacent colors, which can make it difficult to identify and distinguish the operable area. The visual indicator that highlights the active element receiving keyboard focus (the focus indicator) may not have sufficient contrast with adjacent colors on some elements, for example on the button that closes the store detail sidebars on the Store locator page and on the buttons for viewing the details of products shown in images. In the virtual assistant chat, the input field has insufficient contrast with adjacent colors.
Accessibility criteria that are not met
· 1.4.11 Non-text contrast
Perceivable: Buttons without text
Inaccessible content and its deficiencies
On the Store locator page there are buttons without an accessible name. The button for selecting the country where the user is located and the button for closing the banner that contains it also lack an accessible name. This may make it difficult for visually impaired users who navigate the page with a screen reader to understand the purpose and function of the button.
Accessibility criteria that are not met
· 1.1.1 Non-text content
Operable: Keyboard navigation
Inaccessible content and its deficiencies
The tabs in some sidebars, such as the Size guide sidebar on product pages, do not correctly support navigation between tabs using the keyboard arrow keys. On some pages, certain elements have been improperly identified as modal dialogs, which gives misleading information to assistive technologies about which elements are keyboard-operable. In the virtual assistant chat it is not possible to rate the quality of the experience using the keyboard.
Accessibility criteria that are not met
· 2.1.1 Keyboard
Operable: Missing skip link
Inaccessible content and its deficiencies
The Store locator page lacks a skip link that allows users to jump directly to the main content of the page.
Accessibility criteria that are not met
· 2.4.1 Bypass blocks
Operable: Title page is not meaningful
Inaccessible content and its deficiencies
The title of the Store locator page is not descriptive.
Accessibility criteria that are not met
· 2.4.2 Page titled
Operable: Focusable components do not receive focus in an order that preserves meaning and operability
Inaccessible content and its deficiencies
After closing sidebars, dialogs (for example, the cookie management dialog), the search fly-out, and popups (for example, the popup confirming that a product has been added to or removed from the wishlist), keyboard focus returns to the top of the page. The search fly-out, even though it obscures the underlying page content, is not handled as a modal, and focus can move to the obscured content. Some buttons that can receive keyboard focus are hidden from assistive technologies, which may announce them to users as empty elements. Keyboard focus movement within the virtual assistant chat panel does not follow a logical and predictable order. Focus is returned to the top of the page after the user’s interaction or after the virtual assistant’s response is processed. Focus is also returned to the top of the page when the chat panel is closed using the dedicated button. When the Nuova chat (New chat) button is activated, a confirmation popup appears, but focus does not automatically move into it.
Accessibility criteria that are not met
· 2.4.3 Focus order
Operable: Links not descriptive or empty
Inaccessible content and its deficiencies
Some links may be ambiguous or not meaningful in context, particularly when multiple links with the same label or accessible name appear within the same page. The mobile version of the homepage contains an empty link
Accessibility criteria that are not met
· 2.4.4 Link purpose (in context)
Operable: Non-meaningful or empty buttons
Inaccessible content and its deficiencies
Some buttons may be ambiguous or not meaningful in context, particularly when multiple buttons with the same label or accessible name appear within the same page. On the Store locator page there are buttons without an accessible name. The button for selecting the country where the user is located and the button for closing the banner that contains it also lack an accessible name. This may make it difficult for visually impaired users who navigate the page with a screen reader to understand the purpose and function of the button.
Accessibility criteria that are not met
· 2.4.6 Headings and labels
Operable: Focus indicator is not visible
Inaccessible content and its deficiencies
The keyboard focus indicator is visible on all interactive elements except for some elements that are hidden only visually on the Store locator page, the filter checkboxes on the Store locator page, the image carousel buttons within product cards, and the selected tab elements in some sidebars, such as the Select size sidebar on product pages.
Accessibility criteria that are not met
· 2.4.7 Focus visible
Operable: Accessible name does not contain the visible label
Inaccessible content and its deficiencies
On some pages, the accessible name of interactive components (links and buttons) does not contain the label visible on screen.
Accessibility criteria that are not met
· 2.5.3 Label in name
Understandable: Words of indeterminate language
Inaccessible content and its deficiencies
On some pages, the language of words or passages of text that are in a language different from the main language of the page is not specified, which may make it difficult for text-to-speech solutions to perform the conversion correctly.
Accessibility criteria that are not met
· 3.1.2 Language of parts
Robust: Names, roles and values cannot be programmatically determined or controls have not been properly managed
Inaccessible content and its deficiencies
On the Store locator page there are buttons without an accessible name. The button for selecting the country where the user is located and the button for closing the banner that contains it also lack an accessible name. This may make it difficult for visually impaired users who navigate the page with a screen reader to understand the purpose and function of the button. The mobile version of the homepage contains an empty link. The semantics, function, and behavior of some elements are not conveyed appropriately to assistive technologies. In some cases, elements that are hidden from assistive technologies can be reached by keyboard navigation. Some buttons that can receive keyboard focus are hidden from assistive technologies, which may announce them to users as empty elements. In the virtual assistant chat, the buttons for positively or negatively rating a proposal from the virtual assistant are not handled appropriately.
Accessibility criteria that are not met
· 4.1.2 Name, role, value
Robust: Status messages are not programmatically determined
Inaccessible content and its deficiencies
Some status messages that communicate the outcome of an action, some error messages related to form completion (for example, in the registration form or in the email change process), and some messages that communicate a warning (for example, when the maximum number of identical products in the cart is reached) are not correctly conveyed to assistive technologies. In the chat, the status messages indicating that the virtual assistant is processing the user’s request, as well as the virtual assistant’s responses, are not correctly conveyed to assistive technologies.
Accessibility criteria that are not met
· 4.1.3 Status messages
Fulfillment of service-specific additional requirements and other information about the service
General description of the digital service
The Armani Group is a leader in the fashion and luxury sector and operates globally. Since its founding in 1975, the company has expanded its offering from clothing and accessories to cosmetics, fragrances, watches, jewelry, and even interior design services. The website is designed to reflect the stylistic consistency and attention to detail typical of the brand, translating the essential elegance of its collections into a digital interface. The platform is actively committed to providing an accessible browsing and shopping experience. To make a purchase, adult users are required to register by entering their personal details, payment methods, and billing and contact information. The website also includes a virtual assistant that provides a styling service through a chat available in the homepages of the Emporio Armani, EA7, and Armani Exchange.
Information on the operation of the digital service
The main features are as follows:
· User registration
· Product browsing
· Profile data updates
· Adding products to a cart
· Purchasing products
· Support requests
· Returns management and order status tracking
Did you notice an accessibility issue in our digital service? Tell us and we will do our best to remedy the issue
By email
Supervisory authority
If you notice any accessibility issues on the site, please provide feedback to us first, that is, to the site administrator. We will reply within 14 days. If you are not satisfied with our response or do not receive any response within two weeks you can file a report with Traficom. The page opens in a new window. The Traficom website explains in detail how to file a report and how the matter will be handled.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Accessibility Supervision
P.BOX 320
FI-00059 TRAFICOM
www.saavutettavuusvaatimukset.fi/en
saavutettavuus(at)traficom.fi
Tel. +358 29 534 5000
We are constantly working to improve accessibility
An accessibility assessment of our digital services has been carried out
We are committed to improving the accessibility of our digital services
We provide support for users who do not have access to digital services
This website/application was published
23.10.2024
This website/application has been updated after major changes
23.10.2024
Last update 06.11.2026